• Deutsche Telekom: Social media strategy for the sales and service department of Telekom Deutschland (Project „Telekom-hilft“), new channels for customer dialog team training of call center team, concept and support for several social media and word-of-mouth marketing campaigns. 

  • Volkswagen AG: Concept for launch of social media channels for the German market, training of dialog- & community management team, various Facebook campaigns.

  • Deutsche Bahn / Ray Sono: Social media service strategy, support of set-up of service dialog channels on Twitter and Facebook (@db_bahn).

  • Lange Uhren GmbH: Digital marketing strategy - audit & review, support of pitch process for the selection of a new digital agency.

  • EDEKA Zentrale: Social media strategy, various digital marketing & social media campaigns.

  • Tchibo / Liquid Campaign: Company-wide social media strategy, support for the launch of the Tchibo Facebook page.

  • 1&1 Internet / Jung von Matt/Elbe: Concept of social media activities around a nationwide TV campaign (Title: „Marcell D'Avis, Leiter Kundenzufriedenheit“).

  • Swisscom: Consulting for several internal projects, e.g. development of a new IP-TV product. In-house seminars about viral marketing and social media.

  • OTTO: Support of a viral marketing campaign, social media strategy for the launch of a new sub-brand.

  • Merck Serono: Concept and support for several, weblog-based content marketing projects.

  • Volkswagen / DDB: Support of concept development and execution of one of the most successful viral marketing cases in Germany: „Horst Schlämmer“ campaign for Volkswagen.

  • FRoSTA: Consulting / coaching on several digital marketing projects, support of pitch process for the selection of a new digital agency.

  • O2 Germany: Social media campaign „Mobile Macs“.

  • Opel / Universal McCann: Social media campaign for the launch of a new car model (Opel Antara)

  • Goviral: Business Development Director, Germany.

 

Presentations & Keynotes (Selection):

  • 20 Years Cluetrain Manifesto - Why the Digital Revolution didn’t change much!

  • Trump, Twitter & Co. - Digital Marketing between Fake News and Facebook.

  • The Social Media Phenomenon: Trend or Hype - strategic relevance - best & worst practices - chances & risk.

  • Show me the Money: Social Media, Metrics & ROI - A Broader Perspective.

  • "Shitstorm“ vs. „Congratulation Department": Brand building in times of Facebook, Youtube & Co.

  • "Service is the New Marketing": Public customer service & dialog as new tool for brand communications and a driver of change.

  • Social Media & Crisis Communications: How to avoid "Shitstorms" and how to react, if you are caught in one.

  • From Mass Media to Media Masses: Impact of the current change of the media landscape on society, politics and companies. 

  • Viral Marketing - Strategies to generate buzz about your brand - online and in real life.