But while listening to them, I can't get this example out of my head. It shows how AOL is having a little "chat" with a customer, who wants to leave (via openBLOG):
Unfortunately, that's what many big companies have in mind, when they think about having a "dialogue". Most of them are still light years away from a "2.0-compliant" way to communicate with their customers.
Technorati Tags: DMMK